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Shipping Policy

Last Updated: January 11, 2026

Thank you for shopping at Martin Wayne. This Shipping Policy explains how orders are processed, shipped, and delivered. All shipping timelines are based on Pacific Standard Time (PST) and are provided for transparency and customer trust.

1. Shipping Destinations

Martin Wayne currently ships only within the United States.

  • Eligible locations: All 50 U.S. states

  • Not supported: U.S. Territories, APO/FPO addresses

  • International shipping: Not available at this time

2. Shipping Costs

  • Standard Shipping: FREE on all orders

  • Minimum order requirement: None

  • Additional fees: None

The total amount shown at checkout is the final amount charged.

3. Order Processing & Handling Time

  • Order Cut-off Time: 3:00 PM (PST), Monday–Friday

  • Handling Time: 1–2 business days (Monday–Friday)

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Same-day processing applies only to orders placed before 3:00 PM PST on business days.

4. Estimated Delivery Time

Delivery time includes handling + transit time:

  • Transit Time: 4–8 business days

  • Total Estimated Delivery Time: 5–10 business days

Delivery estimates are based on business days and do not include weekends, public holidays, or unexpected carrier delays.

5. Shipping Carriers

We ship orders using reputable and reliable carriers, including:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

Carrier selection depends on destination and package characteristics.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available in the carrier’s system.

7. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

  • Address changes must be requested within 12 hours of order placement

  • Contact us at info@martinwayne.com for corrections

Martin Wayne is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

8. Delivery Issues

If the tracking status shows “Delivered” but you have not received your package:

  1. Check with household members or neighbors

  2. Contact the shipping carrier directly

If the issue remains unresolved after 3 business days, please contact us at info@martinwayne.com for assistance.

9. Contact Information

If you have any questions regarding shipping, please contact us:

Store Name: Martin Wayne
Business Address:
3780 El Camino Real, Palo Alto, CA 94306, United States

Email: info@martinwayne.com
Phone: +1 408-398-2507
Business Hours:
Monday – Friday | 8:00 AM – 8:00 PM (PST)

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